Política de envío

Shipping Policy

Last Updated: 04/08/2026

Thank you for shopping with Nocty.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Please note that processing times may be slightly longer during periods of high demand, promotional events, or holidays.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

Estimated Delivery Time

After your order has been processed, the estimated delivery time is:

European Union

Estimated delivery: 5–9 business days

Please note that delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

  • Your destination country
  • Local courier services
  • Customs inspections (where applicable)
  • Weather conditions
  • Peak shopping periods
  • Circumstances beyond our reasonable control

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

Any available free shipping promotions will be clearly displayed before completing your purchase.

Tracking Your Order

Where available, tracking information will be sent by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

Delayed Deliveries

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order has not arrived within 20 business days from the shipping date, please contact our customer support team and we will investigate the shipment with the carrier.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delays or additional shipping charges may occur.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the information before your order is dispatched.

Lost Packages

If your package is confirmed as lost during transit, we will work with the shipping carrier to investigate the issue.

If the carrier confirms that the package has been lost, we will offer an appropriate resolution, which may include a replacement or a refund, in accordance with applicable consumer protection laws.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photos of the damaged packaging
  • Photos of the damaged product

We will assess the situation and provide an appropriate solution.

Customs & Import Duties

For shipments within the European Union, customers generally will not be required to pay additional customs duties or import taxes.

If local authorities impose any unexpected charges outside our control, customers remain responsible for those charges unless otherwise required by applicable law.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: elburgojmalagon@gmail.com

We aim to respond to all enquiries within 24–48 business hours.